Takalani Security Holdings, a premier Security Service Provider based in Gauteng, is seeking a professional Customer Service Manager to oversee retail sites in the JHB Central/West area. If you are committed to providing high-quality security services and have a passion for excellence in customer service, this opportunity is for you. Customer Service Managers posts at Takalani Security Holdings.
Requirements
To qualify for this position, candidates must meet the following requirements:
- Grade 12 qualification
- PSIRA Grade B Certificate
- Certificate in Business Management
- Postgraduate qualification (advantageous)
- Minimum 5 years of experience in the security industry
- Valid driver’s license
- 3 years of experience in a supervisory position
- 5 years of driving experience
Responsibilities
The successful candidate will be responsible for:
- Management Responsibility:
- Conducting operational planning for the business
- Reviewing reports and performance data to measure productivity and goal achievement, identifying areas for improvement
- Communication Management:
- Responding to customer queries and complaints
- Customer Relations Management:
- Managing relationships with clients
- Human Resource Management:
- Overseeing delivery of Key Performance Areas (KPAs) of all employees under their supervision
- Managing leave planning of operational staff under their supervision
- Strategy Management:
- Developing departmental operational strategy
- Leading the implementation and monitoring of the operations strategy
- Ensuring compliance with recommended strategic objectives
How to Apply
To apply for this position, please send your CV and credentials to our HR Support team using the following contact details:
For enquires call: (011) 782 1484 or (011) 678 1385
Office Address
28 Beyers Naude Service Drive, Roosevelt Park, Johannesburg
Closing Date
The closing date for applications is 15 March 2024.
Join us as Customer Service Managers posts at Takalani Security Holdings and be a part of a team that is committed to providing exceptional security services. Apply now and take the next step in your career!
