A Cleaning Supervisor plays a pivotal role in maintaining the cleanliness and hygiene standards of any establishment. This guide provides an in-depth overview of the responsibilities, expectations, and qualifications required for the position of Cleaning Supervisor in Kimberly. Cleaning Supervisor job in Kimberly.
The closing date for applications is 07 August 2024.
Key Responsibilities and Areas of Focus
Client Satisfaction
Client Meeting Programme
- Daily, Weekly, and Monthly Meetings: Establish a schedule for regular meetings with clients. Ensure all meetings are documented in meeting books, which should be submitted for audit at the end of each month.
- Client Feedback: Provide feedback on complaints and meetings. Maintain professional and effective correspondence through monthly reports, emails, and follow-ups on incident reports.
Managing Client Needs
- Adherence to Scope of Work: Ensure all tasks are performed as per the client’s requirements. Provide immediate feedback and keep Standard Operating Procedures (SOPs) and Job Descriptions (JDs) up to date and approved by the client.
- Equipment Management: Ensure all equipment is accounted for and serviceable.
Operations Procedure
Site Audits and Inventory
- Weekly Site Audits: Conduct site audits using a site audit sheet. Occasionally, audits may be required on other sites to improve service levels.
- Inventory Checks: Perform weekly inventory checks, submit inventory returns to the Area Manager, and report any damages or losses.
Site Meetings and Training
- Monthly Site Meetings: Hold meetings with all personnel, keep records in the meeting book, and conduct daily Safety Toolbox Talks.
- Training Compliance: Follow the training programme, submit proof of training, and ensure client files are kept up to date with all necessary documentation.
Profitability and Finance
Expense Control
- Manage Direct Expenses: Limit operational phone accounts, manage fuel usage, and ensure proper staffing according to the contract. Schedule casuals optimally, monitor wage to revenue ratios, and control headcounts, temporary staff, overtime, and leave.
- Financial Procedures: Arrange quotations, follow the correct process for equipment orders, ensure equipment maintenance, and handle loan applications correctly. Plan leave accurately to avoid accumulation.
Sales Revenue
Contract Management
- Lead Generation: Pass new contract leads to the Sales Department and assist with upselling on existing contracts.
- Risk Management: Communicate any risks of losing business to senior management promptly for assessment and action.
Human Resources
Recruitment and Industrial Relations
- Staffing: Ensure contracts are staffed according to requirements. Fill vacancies promptly, and recruit professional, well-groomed cleaners fluent in English, with no criminal record.
- Disciplinary Actions: Conduct lower-level disciplinary inquiries, investigate misconduct, and ensure adherence to company policies.
Health and Safety
- Incident Management: React immediately to incidents and injuries, reporting them to the Area Manager and completing relevant documents for the IOD Department.
- Safety Compliance: Ensure protective clothing is worn and health and safety requirements are met.
Manpower Development
- Staff Training: Conduct induction training, maintain training records, and ensure all training is completed and documented.
Register Administration and Communication
Performance Evaluation
- Quarterly Assessments: Conduct performance evaluations with cleaners based on job specifications and monthly performance reports.
- Wages and Pay Queries: Ensure accuracy in postings and timesheets, handle pay queries swiftly, and follow up with written feedback.
Adherence to Company Policies
Leave Management
- Leave Planning: Plan leave according to the leave cycle, submit leave forms, and ensure relievers are appointed and scheduled properly.
Image and Professionalism
Uniforms and Equipment
- Adherence to Dress Code: Ensure all staff adhere to the company’s dress code. Maintain the condition and appearance of equipment and the cleaning office.
- Professional Conduct: Maintain punctuality and professionalism at all times.
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Conclusion
The role of a Cleaning Supervisor is crucial for maintaining high standards of cleanliness and client satisfaction. This comprehensive guide outlines the key responsibilities and expectations for the position in Kimberly. Aspiring candidates should ensure they meet all the criteria and are prepared to uphold the highest standards of professionalism and operational excellence. Cleaning Supervisor job in Kimberly.
